Terms and Conditions

Man and Van Canary Wharf Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Canary Wharf provides removals, man and van, transport and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, company or organisation booking or receiving the services.

Services means any removal, transport, loading, unloading, packing, unpacking, furniture assembly or disassembly, and related services provided by Man and Van Canary Wharf.

Vehicle means any van or other vehicle used to perform the services.

Goods means the items, belongings, furniture, equipment and other property that are handled, transported or stored in connection with the services.

Contract means the agreement between Man and Van Canary Wharf and the Client, comprising these Terms and Conditions and the details set out at the time of booking.

2. Scope of Services

Man and Van Canary Wharf provides man and van and removal services, including but not limited to local household moves, office and commercial moves, multi-drop transport, collection and delivery of items, student moves and other similar transport services within its operating area.

The services to be provided will be clearly set out at the time of booking, including vehicle size, number of operatives, estimated duration and any special requirements reported by the Client. Any services not expressly agreed at the time of booking may be subject to additional charges or may not be provided.

3. Booking Process

3.1 All bookings must be made in advance. Bookings are not confirmed until Man and Van Canary Wharf provides explicit confirmation, which may be given verbally or in writing, together with an agreed date, time, and service details.

3.2 When making a booking, the Client must provide accurate and complete information, including:

Full collection and delivery addresses and access details.

Approximate volume or list of goods to be moved.

Details of large, heavy or fragile items.

Any access restrictions, including parking limitations, stairs, lifts or time limits.

3.3 Man and Van Canary Wharf will rely on the information provided at the time of booking to estimate the duration, number of operatives and size of vehicle required. If the actual requirements are materially different from those declared, additional time, vehicles or operatives may be necessary and further charges may apply, or the service may need to be rescheduled.

3.4 The Client is responsible for ensuring that any required permissions, parking suspensions or building access arrangements are in place before the service is due to commence.

4. Estimates and Pricing

4.1 Prices may be provided as hourly rates, fixed quotes or minimum charge periods, depending on the nature of the service. Any verbal or written estimate is based on the details supplied by the Client and is not binding if those details are incomplete or inaccurate.

4.2 Hourly rate bookings are charged from the scheduled start time or the actual arrival time of the vehicle at the collection address, whichever is earlier, until the completion of the service at the final destination, including any reasonable travel time and waiting time arising from the Client's actions or omissions.

4.3 Fixed-price quotes are based on the specified volume of goods, access conditions, and distance. If additional items, extra trips, waiting times, or unforeseen difficulties occur, Man and Van Canary Wharf reserves the right to charge extra at the applicable rates.

4.4 All prices are exclusive of any congestion charges, parking charges, tolls, fines attributable to the Client's instructions or omissions, or additional expenses. These will be added to the final invoice where applicable.

5. Payments

5.1 Unless otherwise agreed in advance, payment is due immediately on completion of the service. Man and Van Canary Wharf may require full or partial payment in advance for certain bookings, including long-distance moves, large-volume moves or services taking place at peak times.

5.2 Accepted payment methods will be communicated at the time of booking. The Client must ensure that sufficient funds are available to cover the agreed charges.

5.3 Man and Van Canary Wharf reserves the right to withhold commencement or completion of services if payment is not made in accordance with the terms agreed. For ongoing or account clients, separate credit terms may be agreed in writing.

5.4 If payment is not made when due, Man and Van Canary Wharf may charge interest on the outstanding amount at a reasonable commercial rate until payment is received in full, together with any costs of collection.

6. Cancellations and Changes

6.1 The Client may cancel or amend a booking by giving notice as early as possible. Cancellations or significant changes must be made within the timeframe specified at the time of booking to avoid charges.

6.2 Man and Van Canary Wharf may apply a cancellation fee if:

The booking is cancelled on the day of the service or with short notice.

The team attends the collection address but is unable to carry out the work due to circumstances within the Client's control, including lack of access, goods not being ready, or failure to comply with these Terms and Conditions.

6.3 Where a deposit has been taken, it may be retained in full or in part in the event of late cancellation or failure to proceed with the booking.

6.4 Any requested change to the date, time, or scope of the service is subject to availability and may affect the price. Man and Van Canary Wharf is under no obligation to accommodate changes but will make reasonable efforts to do so.

7. Client Responsibilities

7.1 The Client must ensure that:

All goods are securely packed and ready for loading, unless packing services have been expressly included.

All fragile, delicate or high-value items are separately declared and, where appropriate, clearly labelled.

Items of a hazardous, flammable, illegal or perishable nature are not included in the goods, unless expressly agreed in writing and permitted by law.

7.2 The Client is responsible for:

Arranging suitable parking and obtaining any permits or authorisations necessary at collection and delivery points.

Ensuring that access routes are clear and safe for operatives to carry items and for the vehicle to park and manoeuvre.

Supervising the loading and unloading where desired and checking that all goods are collected and delivered as required.

7.3 Man and Van Canary Wharf is not responsible for any items left behind at the collection address or removed in error, unless resulting from its negligence and reported without delay.

8. Excluded Goods

8.1 Unless expressly agreed in writing, Man and Van Canary Wharf will not carry:

Cash, jewellery, watches or precious metals.

Important documents such as passports, financial records or deeds.

Animals, plants, live organisms or perishable goods.

Explosives, flammable materials, hazardous chemicals, weapons or illegal items.

8.2 If any such items are transported without prior written consent, the Client does so entirely at their own risk and Man and Van Canary Wharf accepts no liability for loss, damage or consequences arising.

9. Liability and Limitations

9.1 Man and Van Canary Wharf will exercise reasonable care and skill in providing the services. However, the Client acknowledges that minor scuffs, marks or wear may occur in the ordinary course of moving items, particularly in tight stairwells or access routes.

9.2 Man and Van Canary Wharf shall not be liable for:

Pre-existing damage, wear and tear, or inherent defects in goods.

Damage to goods that have been inadequately packed by the Client or by a third party.

Loss or damage arising from dismantling or reassembly of furniture or equipment, unless caused by negligence.

Indirect, consequential, or purely economic loss, including loss of profits or business interruption.

9.3 Any claim for loss or damage must be notified to Man and Van Canary Wharf as soon as reasonably possible, and in any event within a short period after completion of the service, supplying reasonable evidence of the alleged loss.

9.4 Where Man and Van Canary Wharf is found liable, its liability shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or replacement of the affected item, subject to an overall cap proportionate to the value of the service provided.

9.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.

10. Access, Property and Parking Damage

10.1 The Client is responsible for protecting floors, walls, doors and fixtures if they are concerned about marks or scuffs arising from normal moving activities. Man and Van Canary Wharf will take reasonable care but is not responsible for unavoidable cosmetic damage in restricted spaces, unless caused by negligence.

10.2 The Client must ensure that parking is lawful and appropriate. Where the Client instructs the driver to park in a manner that could result in a penalty charge or damage, the Client will be responsible for any such penalty, tow-away costs or related charges.

11. Waste, Disposal and Environmental Regulations

11.1 Man and Van Canary Wharf is not a general waste removal or skip service. Any removal of waste, rubbish or items for disposal must be expressly agreed in advance and is subject to additional charges and compliance with applicable waste and environmental regulations.

11.2 The Client must not include hazardous, clinical, chemical or restricted waste among the goods for disposal. If such items are discovered, Man and Van Canary Wharf may refuse to handle them and may charge for any costs incurred in safely dealing with the situation.

11.3 Where items are to be disposed of or taken to a recycling or waste facility, the Client confirms that they are the owner or have full authority to dispose of the items. Once items have been handed over for disposal, they cannot be reclaimed.

11.4 Man and Van Canary Wharf will take reasonable steps to comply with all applicable waste transfer rules and recycling obligations within its service area but cannot guarantee that all items will be recycled or reused.

12. Delays and Events Beyond Control

12.1 Man and Van Canary Wharf will make reasonable efforts to arrive and complete the service at the agreed times, but these times are estimates only and may be affected by traffic, weather, accidents, breakdowns or other circumstances beyond its reasonable control.

12.2 Man and Van Canary Wharf shall not be liable for delays or failure to perform the services where such delay or failure is caused by factors beyond its control, including but not limited to traffic congestion, road closures, severe weather, industrial action, accidents, or restrictions imposed by authorities or property managers.

12.3 In the event of a significant delay, Man and Van Canary Wharf will inform the Client as soon as reasonably practicable and will seek to complete the service at the earliest opportunity or, by agreement, reschedule.

13. Insurance

13.1 Man and Van Canary Wharf maintains appropriate insurance cover for its operations in line with industry practice. This may include public liability and, where applicable, goods in transit insurance, subject to the terms and exclusions of the relevant policies.

13.2 The Client is encouraged to maintain their own insurance for high-value or particularly fragile items and to inform their insurer of any planned move or transport.

14. Complaints and Dispute Resolution

14.1 If the Client is dissatisfied with any aspect of the service, they should raise the issue with Man and Van Canary Wharf as soon as possible, providing full details and any supporting information.

14.2 Man and Van Canary Wharf will investigate complaints in good faith and seek to resolve them promptly, which may include offering a goodwill gesture, repair, or contribution to costs where appropriate and proportionate.

15. Data Protection and Privacy

15.1 Man and Van Canary Wharf will collect and use personal information provided by the Client solely for the purpose of arranging, delivering and administering the services, and for reasonable record-keeping and accounting purposes.

15.2 Personal information will be handled in accordance with applicable data protection laws and will not be sold to third parties. It may be shared with trusted partners where necessary to perform the services, such as subcontracted drivers or storage providers.

16. Variation of Terms

16.1 Man and Van Canary Wharf may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that specific contract.

16.2 Any variation to these Terms and Conditions requested by the Client will only be valid if agreed expressly and recorded by Man and Van Canary Wharf.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man and Van Canary Wharf.

By proceeding with a booking or allowing the service to commence, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Canary Wharf Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 134 Narrow St
Postal code: E14 8BD
City: London
Country: United Kingdom

Latitude: 51.5087570 Longitude: -0.0328950
E-mail:
[email protected]

Web:
Description: Canary Wharf, E14 offers the highest quality man with a van relocation experience. Call our company and book your appointment right now!
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