Privacy Policy

Man and Van Canary Wharf Privacy Policy

This Privacy Policy explains how Man and Van Canary Wharf collects, uses, stores and protects personal data relating to customers and prospective customers within the Canary Wharf area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Man and Van Canary Wharf within the Canary Wharf area, including individuals, small businesses and organisations who contact us, request a quote, make a booking or otherwise use our man and van services.

Data Controller

For the purposes of data protection law, Man and Van Canary Wharf is the data controller in respect of the personal data that we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and we are responsible for ensuring that such processing complies with applicable data protection laws.

Personal data we collect

We collect only the personal data that is necessary for us to provide and manage our man and van services. The types of personal data we may collect include the following categories.

Identification and contact details, such as name, residential or business address, collection and delivery addresses, and general contact preferences.

Communication details and correspondence, such as messages you send us through contact forms or other communication channels, notes relating to your booking, and any feedback you provide.

Service details, such as date and time of your move or transport job, type and size of items to be moved, access details for properties, and any specific instructions you provide in relation to your booking.

Billing and payment related information, such as payment confirmation details and records of payments received, to the extent necessary for invoicing and accounting. We do not store full card details when payments are processed through third party payment providers.

Technical and usage information, where applicable, such as general information about how you access our website or online tools, including device type and basic diagnostic data, to help ensure the security and performance of our services. We do not seek to identify you directly from this information unless it is necessary for security, fraud prevention or legal purposes.

How we collect your personal data

We collect personal data about you in several ways.

Directly from you when you contact us for a quote, make a booking, provide instructions, request an amendment, leave feedback, or otherwise communicate with us.

Automatically when you use our website or online tools, where certain technical and usage data may be collected for security and service improvement purposes.

From third parties where necessary, for example from business partners or platforms through which you book our services, always in accordance with data protection law and this Privacy Policy.

Lawful bases for processing your data

We will only process your personal data where we have a lawful basis to do so. Depending on the context, we may rely on one or more of the following lawful bases.

Contract. We process your personal data to take steps at your request before entering into a contract, and to perform our contract with you, for example to provide a quotation, to manage and complete your move or transport service, and to communicate with you about your booking.

Legal obligation. We process some information to comply with legal obligations, such as maintaining accounting records, complying with tax and insurance requirements and assisting law enforcement or regulatory authorities when we are legally obliged to do so.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing customer relationships, improving our services, handling queries and complaints, protecting our business against fraud or misuse, and ensuring the security of our systems and vehicles.

Consent. In limited cases we may rely on your consent, for example where we wish to send certain types of marketing communications that are not based on our legitimate interests. Where we rely on consent, you have the right to withdraw that consent at any time.

How we use your personal data

We use your personal data for the following purposes.

To provide our man and van services in the Canary Wharf area, including processing quotes, managing bookings, collecting and delivering items and handling customer communications.

To manage our relationship with you, including updating you on the status of your booking, responding to your enquiries, handling changes or cancellations and obtaining your feedback.

To manage our business operations, including planning routes, allocating staff and vehicles, maintaining records, conducting internal reporting, and improving the efficiency and safety of our services.

To comply with legal and regulatory obligations, including accounting, taxation, insurance and record keeping requirements, and to respond to lawful requests from public authorities.

To protect our rights, property and safety, and the rights, property and safety of our customers, our staff and others, including for the detection and prevention of fraud or misuse of our services.

To conduct limited direct marketing about our services where this is permitted by law, using either our legitimate interests or your consent as the lawful basis, and always with the ability for you to opt out.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting obligations.

In general, booking and service related records are kept for a period that enables us to handle queries, disputes, insurance issues and tax obligations. After this period, the data is securely deleted or anonymised.

Where we process personal data based solely on your consent, we will stop processing such data for the relevant purpose if you withdraw your consent, unless we have another lawful basis for retaining it. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice.

Data sharing and processors

We do not sell your personal data. We may share your personal data only where necessary and in accordance with data protection law.

We may share your data with carefully selected service providers acting as data processors, who process personal data on our behalf and under our instructions. These may include providers of booking or customer management systems, payment processing services, cloud storage, email and communication tools, and IT support services. We require all such processors to implement appropriate technical and organisational measures to protect your data and to process it only in accordance with our instructions and applicable law.

We may share limited information with our drivers, movers and operational staff to the extent necessary to carry out your booking, such as names, contact details, and collection and delivery addresses.

We may also disclose personal data where required by law, for example to law enforcement agencies, regulators, courts or other public authorities, or where disclosure is necessary to establish, exercise or defend legal claims.

International transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your personal data in accordance with data protection law.

Security of your personal data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, and limiting personal data access to staff and processors who need it to perform their duties and are bound by confidentiality obligations.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.

Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to processing.

Right to data portability. In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object at any time to the use of your personal data for direct marketing.

Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or through the usual customer communication channels.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Man and Van Canary Wharf customers and prospective customers within the Canary Wharf area and is effective from the date of its publication.



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Contact us

Company name: Man and Van Canary Wharf Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 134 Narrow St
Postal code: E14 8BD
City: London
Country: United Kingdom

Latitude: 51.5087570 Longitude: -0.0328950
E-mail:
[email protected]

Web:
Description: Canary Wharf, E14 offers the highest quality man with a van relocation experience. Call our company and book your appointment right now!
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