Man And Van Canary Wharf Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Canary Wharf provides removal, transport, loading, unloading, and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to be fair, clear, and consistent with applicable UK law. For the purposes of these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer placing the booking or receiving the service. These terms apply to all standard man and van services, single-item moves, part-load transport, collections, deliveries, and similar assignments unless a separate written agreement states otherwise.
We reserve the right to update these terms from time to time. Any changes will apply to future bookings only unless required by law or expressly agreed in writing. The version applicable to your booking will be the one in force at the time the booking is confirmed. If any part of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights as a consumer under UK law.
The customer is responsible for ensuring that all booking information is complete and accurate, including the pickup and delivery addresses, access conditions, item descriptions, dates, times, and any special handling instructions. Where the service is booked for a business or on behalf of another person, the individual making the booking confirms that they are authorised to do so and accepts responsibility for the booking on behalf of that party. Our Man and Van Canary Wharf terms are designed to provide clarity before, during, and after each service, including expectations around payment, cancellations, liability, and waste handling.
Booking Process
A booking may be made by telephone, online enquiry form, email, or any other method we make available from time to time. A booking request is not a confirmation of service. We will review the details provided and may ask for additional information before accepting the job. The booking is only confirmed when we communicate acceptance and, where applicable, receive any required deposit or prepayment. At that point, a contract is formed between you and us based on these terms and any written quotation or job specification.
When requesting a quote for a Canary Wharf man and van service or any similar removal task, you must provide an accurate description of the goods, the volume of items, the number of floors, lift access, parking restrictions, and any heavy, fragile, valuable, awkward, or hazardous items. If the information supplied is incomplete or materially inaccurate, we may revise the quotation, adjust the schedule, or decline the booking. Any estimate is based on the facts provided at the time and may change if the scope of work changes on arrival.
We aim to arrive within the agreed time window, but any quoted time is an estimate only unless expressly guaranteed in writing. Delays may occur due to traffic, weather, road closures, access problems, previous jobs overrunning, or circumstances beyond our reasonable control. If a delay occurs, we will take reasonable steps to inform you. You are responsible for ensuring access is available at both addresses and that the premises are suitable for the planned service. If the vehicle cannot park reasonably close to the property or access is restricted, additional labour or waiting time may be charged.
Payments
All charges are set out in the confirmed quote, booking confirmation, or agreed rate card, unless additional services become necessary. Prices may be quoted on an hourly basis, fixed basis, minimum charge basis, or per-item basis depending on the nature of the job. Unless stated otherwise, all prices are exclusive of any applicable taxes or third-party charges. If the work exceeds the original agreed scope, including extra time, additional stops, waiting time, difficult access, or handling requirements not disclosed beforehand, we may charge accordingly.
Payment is due in full on completion of the service unless we have agreed different terms in writing. We may require a deposit or advance payment to secure a booking, particularly for larger jobs, weekend work, urgent bookings, or services involving specialist handling. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and our payment policy at the time. Where payment is taken by bank transfer, funds must clear before or at the time of service unless we have agreed otherwise.
If payment is not made when due, we may charge reasonable interest and recovery costs to the extent permitted by law. We also reserve the right to suspend future services, refuse release of goods where lawful, or take other lawful steps to recover outstanding sums. Any disputed invoice item must be raised promptly and in writing, with details of the concern. Undisputed amounts remain payable by the due date. For the avoidance of doubt, the customer remains responsible for all charges arising from false booking information, failure to provide access, or cancellation after the vehicle and crew have already been dispatched.
Cancellations, Amendments, and Waiting Time
Bookings may be cancelled or amended by you, but any changes are subject to our approval and operational availability. If you need to alter the date, time, address, or scope of work, you should inform us as soon as possible. We will use reasonable efforts to accommodate amendments, although revised pricing may apply where the change affects distance, labour, vehicle size, or duration. A man and van Canary Wharf service is often scheduled around multiple jobs, so late changes may not always be possible.
If you cancel more than 48 hours before the scheduled start time, no cancellation charge may apply unless a deposit has already been taken and the booking terms state that it is non-refundable. If you cancel within 48 hours of the scheduled service, a cancellation fee may be charged to cover administrative time and lost availability. If the cancellation is made on the day of the booking or after the crew has already departed, you may be charged in full or in part, depending on the circumstances and any costs incurred. We may also charge for any reasonable losses caused by late cancellation where permitted by law.
If we arrive at the agreed time and are unable to commence or continue because of your delay, lack of access, unsuitable conditions, absent keys, incomplete instructions, or refusal to proceed, waiting time may be charged at the agreed rate. If the delay is excessive, we may treat the booking as cancelled by you and charge the relevant cancellation or call-out fee. In some cases, where a job cannot safely proceed or where the customer is not present when required, we may leave the site and deem the service withdrawn without prejudice to any unpaid sums due.
Liability and Damage
We will exercise reasonable care and skill in providing our services. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our negligence, wilful misconduct, or breach of these terms. We do not accept responsibility for indirect or consequential losses, including loss of profits, loss of business, missed deadlines, reputational damage, or emotional distress. This limitation applies to the fullest extent permitted by UK law and does not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Customers must ensure that items are properly packed, secured, and suitable for transport unless we have agreed in writing to pack or dismantle them. Fragile goods, antiques, electronics, glass, artwork, or high-value items should be declared before the service begins. We may refuse to move any item that is unsafe, excessively heavy for one person, improperly packaged, or not capable of being moved without risk. Where items are moved at your request despite being fragile or inadequately packed, this is done at your own risk unless damage is caused by our negligence.
You should inspect items at the point of delivery wherever reasonably possible and notify us of any visible damage or discrepancy promptly. Failure to do so may make it harder to investigate a claim, although it does not remove your legal rights. Any claim for loss or damage should be made as soon as reasonably practicable and, in any event, within a reasonable time after the service. We may request photographs, proof of value, proof of ownership, original packaging evidence, or other relevant information to assess a claim. Our total liability for any single booking will normally be capped at the amount paid for the service, unless a higher level of liability has been expressly agreed in writing.
Customer Responsibilities
It is your responsibility to ensure that premises are ready for loading and unloading, that the items to be moved are clearly identified, and that any necessary permissions, parking arrangements, building access approvals, or permits are in place before the service begins. You must ensure that all addresses, postcodes, access codes, and contact details supplied are correct. If any item requires special handling, dismantling, reassembly, or more than one person to carry safely, this must be disclosed in advance. We may decline to move items that present a health and safety risk or that fall outside the agreed scope.
You must not include prohibited, unlawful, dangerous, or restricted items in the booking without prior written consent and evidence of compliance with applicable law. This includes, without limitation, flammable substances, pressurised containers, chemical waste, asbestos, biological waste, controlled drugs, firearms, or stolen goods. If such items are discovered, we may refuse transport, report the matter to the appropriate authorities where required, and charge any costs reasonably incurred. The customer is responsible for ensuring that all goods handed over for transport are lawfully owned or lawfully possessed and that no third-party rights are infringed.
Where keys, fobs, access cards, or building passes are entrusted to us for the purpose of completing the service, you remain responsible for ensuring that they are correct and functional. We will take reasonable care of any items entrusted to us, but we are not liable for losses caused by inaccurate information, defective access devices, or building restrictions beyond our control. For repeated or complex moves, the customer should provide a point of contact who is available during the job to answer queries and approve reasonable operational decisions.
Waste Regulations and Disposal
Where the service includes removal of unwanted items, disposal, tipping, recycling, or waste transfer, you agree to comply with all applicable waste legislation and local authority rules in the UK. We will only transport waste lawfully and in a manner consistent with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any other relevant legislation, codes of practice, or licensing requirements. We may refuse to remove any waste if doing so would create a legal or environmental risk or if the required information has not been provided.
Before we remove waste, you must tell us exactly what the waste contains, whether it is household, commercial, mixed, bulky, electrical, recyclable, or potentially hazardous, and whether any items are contaminated or have been stored with hazardous substances. We may require evidence that the waste is lawful to collect and dispose of. If waste is incorrectly described, the customer will remain responsible for any fines, charges, clean-up costs, disposal costs, or enforcement action arising from the incorrect description. We may also charge additional handling fees if the contents require separation, special transport, or a different disposal route.
We may issue or retain waste transfer documentation, receipts, or records where required by law or policy. If you ask us to dispose of items that are still reusable or recyclable, we will decide the appropriate method of handling in line with lawful disposal practices and operational judgment. The customer acknowledges that we are not a waste broker unless expressly agreed in writing. If a booking includes both transport and disposal elements, each element may be treated separately for pricing and compliance purposes. You must not ask us to unlawfully fly-tip, abandon, or conceal waste in any manner.
Any personal data you provide will be handled in accordance with applicable UK data protection law and used only for booking administration, service delivery, invoicing, safety, and legitimate business record-keeping. We will not share your information with unnecessary third parties except where required to perform the service, comply with legal obligations, or protect our rights. If you believe we have made a mistake in relation to service quality, invoicing, or damage assessment, you should raise the issue promptly so that it can be reviewed fairly and efficiently.